Privacy Policy

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Privacy Policy

Last Updated: July 4, 2025

In Home Services ("we," "us," or "our") is committed to protecting the privacy of our customers ("you" or "your"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information, including data collected through SMS communications, in compliance with The Campaign Registry (TCR) requirements, the Telephone Consumer Protection Act (TCPA), and other applicable regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Information We Collect

a. Personal Information

We collect personal information you voluntarily provide when you interact with our website, services or personel, including:

• Contact Information: Name, email address, phone number, and mailing address (if provided).
• SMS-Specific Data: Your mobile phone number and any content you send or receive via SMS when you opt in to our messaging services.
• Website Usage Data: Information about your interactions with our website, such as IP address, browser type, device information, and pages visited.

b. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. When you first visit our site, you will receive a prompt to accept or decline cookies. You may configure your browser to reject cookies, but this may limit access to some features of our services. 

c. Information from Third Parties

We may receive information from third-party services (e.g., analytics providers) to improve our services, provided such information complies with applicable privacy laws.

2. How We Use Your Information

We use your information for the following purposes:

• SMS Communications: To send you transactional messages (e.g., confirmations, appointment reminders) or promotional messages (e.g., special offers), if you have opted in.
• Service Improvement: To analyze website usage and improve our services.
• Customer Support: To respond to your inquiries or provide assistance.
• Legal Compliance: To comply with applicable laws, regulations, and TCR requirements.

We do not use your SMS data for purposes other than those for which you provided consent.

3. SMS Program Overview

Our SMS program allows us to communicate with you via text messages for:

• Transactional Messages: Updates about your account, orders, or appointments.
• Promotional Messages: Marketing content, such as discounts or event notifications, if you have opted in.

By providing your mobile number, you agree to receive SMS messages from In Home Services. Message frequency varies, and standard message and data rates may apply. You may opt out at any time by replying "STOP" to any message. 

4. Sharing Your Information

We do not sell, share, or disclose your personal information, including SMS data, to third parties for marketing purposes without your explicit consent. We may share your information:

• With service providers acting as data processors (e.g., SMS campaign providers) who are contractually obligated to protect your data.
• To comply with legal obligations, such as responding to lawful requests from authorities.
• With your consent.

5. Data Protection

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and two factor authentication.

6. Your Choices and Rights

a. Opting Out of SMS

You may opt out of SMS communications by replying "STOP" to any message. You may also contact us at manager@inhome.services.